Southbank Style Co – Privacy Policy

At Southbank Style Co, protecting your privacy is just as important to us as earning your trust. This Privacy Policy explains how we collect, use and protect your personal information when you use our website.

By using our website, you agree to the practices outlined in this Privacy Policy.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our customer support team, we may collect:

• Full name

• Email address

• Telephone number

• Billing and delivery address

• Payment information (processed securely through certified payment providers; Covett London does not store complete card details)

🌐 Website Usage Information

We may automatically collect certain information during your visit, including:

• Pages viewed and time spent on the website

• Browsing behaviour and interactions

• Device type, browser type and IP address

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Ensure the website functions properly

• Personalise your shopping experience (such as saving your basket)

• Analyse website performance and visitor behaviour

You can manage or disable cookies at any time through your browser settings.

💡 How We Use Your Information

We use your information to:

• Process and deliver orders

• Send order confirmations, updates and shipping notifications

• Improve our products, website and customer service

• Provide information about promotions, new products and special offers (where you have given your consent)

🔒 Data Security

We take appropriate measures to safeguard your personal information.

• Personal data is stored securely and encrypted where possible

• Payments are processed through PCI-compliant payment providers

• We never sell your personal information to third parties

• Information is shared only where necessary to fulfil orders or improve our services

🤝 Sharing Information with Trusted Third Parties

Where necessary, your information may be shared with:

• Payment service providers (such as Shopify Payments, Stripe, PayPal or similar providers)

• Shipping and logistics partners

• Email service providers for order and delivery notifications

• Review and feedback platforms (with your consent where required)

All partners are required to maintain appropriate privacy and security standards.

🧾 Your Rights

You remain in control of your personal information and may:

• Request access to your personal information

• Request corrections or updates to your information

• Request deletion of your information, subject to legal obligations

• Unsubscribe from marketing communications at any time

• Manage cookie preferences through your browser settings

📨 Communication Records

Messages submitted through our contact form or sent by email may be retained in order to:

• Provide customer support

• Maintain service and communication records

• Improve the quality of our customer service

All communications are treated confidentially.

🛠️ Changes to This Privacy Policy

We may update this Privacy Policy from time to time to:

• Comply with legal requirements

• Reflect technical or operational changes

• Improve our services

The latest version will always be available on our website.

💬 Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us:

Email: support@southbankstyleco.com

At Southbank Style Co, we are committed to providing a secure, transparent and trustworthy shopping experience from start to finish.